Coffee Cup Equipment Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit  www.coffeecupequipment.co.uk (the “Site”) or contact Coffee Cup Equipment Ltd. directly by email or telephone.

Personal information we collect

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Device Information

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Log Files

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Web Beacons

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site

Order Information

Additionally when you purchase a service from us in person or by telephone, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.  We refer to this information as “Order Information.”

We collect Order Information using the following methods:

Contact Form

Filling out our online contact for you are required to provide a name and email address which will be used to contact you about your enquiry or order.

Details taken over the telephone

Occasionally we may take details over the telephone.  If this is to take your credit or debit card details for processing payment the data you provide us with will be entered straight onto our Stripe on-line portal where it is encrypted and never seen again by Coffee Cup Equipment.  This data is never recorded or stored by Coffee Cup Equipment Ltd.

You can see their privacy policy using the following link:

https://stripe.com/gb/privacy

We may also request your personal and/or company details over the telephone, for the purpose of sending you a quote or price list.  In such a case the information is kept secure and used for this purpose only.

Direct Debit Payments

For our customers who have a direct debit with us, we keep your data secure, accurate and up to date.  Our Direct debit Bureau (data processor) is Bottomline Technologies and they use PT-X payment platform to process your payment. You can see their privacy policy using the following link:

https://www.bottomline.com/uk/terms-conditions/

 

How do we use your personal information?

We use the Order Information that we collect to fulfill any orders placed with Coffee Cup Equipment (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information

We may share a small amount of Personal Information with third parties to help us use your Personal Information, as described above.  For example, we also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Data retention

We will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Children’s Privacy

This site is not directed to persons under 16. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us.

We do not knowingly collect Personal Information from children under 16. If we become aware that a child under 16 has provided us with Personal Information, we will delete such information from our files.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: team@coffeecupequipment.co.uk or by mail using the details provided below:

Coffee Cup Equipment Ltd, 24C Lyon Road, Walton-on-Thames, Surrey, KT12 3PU

This statement is effective from 25th May 2018

 

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